As air travel continues to evolve, Breeze Airways budget airlines are becoming increasingly popular for travelers seeking affordable and efficient flying methods. One of the newer players in the low-cost airline market is Breeze Airways. Founded in 2021 by aviation veteran David Neeleman, Breeze Airways has quickly made a name for itself by offering affordable flights and a unique approach to customer service. However, as with any new airline, travelers want to know if the company can deliver on its promises. This comprehensive review will dive deep into Breeze Airways reviews, examining the booking process, in-flight experience, customer service, and overall value to help you determine if this airline is right for your next journey.
What Is Breeze Airways?
Breeze Airways is a U.S.-based low-cost carrier that launched its operations in May 2021. The airline was founded by David Neeleman, the same entrepreneur who created JetBlue and Azul Brazilian Airlines. Breeze Airways focuses on connecting underserved cities with affordable flights, mainly within the United States, though it is expanding its routes.
Breeze Airways sets itself apart by emphasizing both affordability and convenience. The airline operates primarily from secondary airports, which allows them to keep operating costs low while offering passengers more direct and less crowded routes. Breeze’s fleet includes a mix of Airbus A220 and Embraer E195 aircraft, known for their fuel efficiency and modern design.
Breeze Airways Reviews: Booking and Check-In Process
Regarding Breeze Airways reviews, one of the first things passengers typically comment on is the booking and check-in process. This is often where travelers first encounter an airline’s user experience, and it sets the tone for the rest of the journey.
Ease of Booking
Breeze Airways has received positive feedback for its straightforward and efficient booking process. You can book flights easily through their official website or mobile app, which is available for iOS and Android. The website is user-friendly, allowing travelers to view available routes quickly, select seats, and check on baggage fees. Breeze’s app is also well-rated for its smooth functionality, making it a convenient way to manage travel.
While Breeze Airways offers several booking options, some reviewers note that the website’s interface could be more intuitive in some areas. Still, many customers find the booking experience to be straightforward and quick. Breeze Airways offers several fare options, including a “Nice” tier (standard economy), “Nicer” (premium economy), and “Nicest” (business class). Each class offers varying levels of comfort and perks, with Nicest including extra legroom, priority boarding, and complimentary food and beverages.
Check-In Process
The check-in process for Breeze Airways also receives favorable reviews. Travelers can check in online via the website or app 24 hours before the flight, which is convenient for most passengers. Breeze also offers self-check-in kiosks at some airports, helping expedite the airport process. As Breeze Airways operates primarily from smaller airports, lines are shorter, making the check-in and security process quicker than larger airlines.
Table: Breeze Airways Fare Classes and Features
| Fare Class | Features | Price Range (Est.) |
| Nice | Primary seat, carry-on allowance | $39–$79 |
| Nicer | Extra legroom, free carry-on, snacks | $79–$139 |
| Nicest | Premium seating, priority boarding, free food and beverages | $149–$249 |
In-Flight Experience: Seats and Comfort
Regarding Breeze Airways reviews, the in-flight experience is one of the most crucial aspects. Passengers are often concerned about seat comfort, legroom, and the overall quality of the flight, especially on a budget airline.
Seating Comfort
Breeze Airways operates a modern fleet of Airbus A220 and Embraer E195 planes, known for their comfortable seating configurations. For the “Nice” (economy) class, the seats are pretty standard for a budget airline, but they are generally well-received for their comfort, particularly on shorter flights. The Embraer E195 aircraft, which Breeze uses for some of its shorter routes, is equipped with a 32-inch seat pitch, which offers decent legroom for passengers, though it may feel cramped for taller individuals. For those flying in Nicer or Nicest classes, the seats are more spacious, with extra legroom and a more premium feel.
In-flight entertainment and Amenities
As a budget airline, Breeze Airways does not offer extensive in-flight entertainment options like seat-back screens. However, the airline does allow passengers to stream content on their devices through the Breeze app. Passengers can enjoy complimentary snacks and drinks if they fly in the Nicest class. Those in the Nice and Nicer classes will need to purchase food and beverages, but prices are relatively affordable compared to other airlines.
In-Flight Crew and Service
The in-flight crew on Breeze Airway generally receives positive feedback in reviews for being friendly and accommodating. Many passengers have commented on the flight attendants’ warmth and willingness to assist with any issues during the flight. Breeze Airways is a customer-friendly airline, and the crew’s service aligns with this goal.
Breeze Airways Reviews: Customer Service
Customer service is a key area of focus for any airline, and Breeze Airways aims to provide a “Seriously Nice” experience for passengers both on the ground and in the air. The airline’s customer service has received a mixed set of reviews, with some customers praising the responsiveness of the staff, while others mention that there is room for improvement.
Positive Reviews
Many customers appreciate Breeze Airways’ customer-centric approach, particularly their transparency regarding flight cancellations, delays, and refunds. Passengers have praised the airline for providing clear communication during disruptions, which is often a source of frustration with larger carriers. Some passengers have also noted that the airline offers a friendly and efficient experience when dealing with customer service representatives.
Areas for Improvement
Despite the positive feedback, Breeze Airways reviews highlight areas where the airline could improve. Some customers have reported issues with long wait times on the phone when trying to reach customer support, while others have mentioned that their responses to inquiries can sometimes be slow. While not a deal-breaker, these occasional service delays are something to remember.
Baggage Policies and Fees
Breeze Airways follows the industry standard for baggage fees, which is consistent with other budget carriers. The airline’s baggage policy is relatively straightforward, with passengers allowed to bring one personal item (e.g., a small bag or backpack) for free. However, if you need more luggage, there are fees for checked bags and carry-ons.
Baggage Fees
| Baggage Type | Price (One Way) |
| Personal Item | Free |
| Carry-On | $39–$49 |
| Checked Bag | $39–$59 |
For those who prefer to travel light, Breeze Airways also offers the option to add more baggage space by purchasing a higher class of service or adding extra luggage during the booking process. The baggage fees are generally affordable compared to other low-cost carriers. However, as with most budget airlines, it’s essential to consider additional charges when planning your trip.
Final Thoughts on Breeze Airways Reviews
After examining Breeze Airways reviews, it’s clear that this new airline is significantly impacting affordable air travel. While some travelers may find the lack of in-flight entertainment or amenities limiting, most will appreciate the airline’s overall value proposition: cheap flights, convenient scheduling, and friendly service.
For those looking for a no-frills but comfortable flying experience, Breeze Airways provides an attractive option, especially if you’re traveling on shorter routes within the U.S. The airline’s commitment to customer service, efficient booking processes, and affordable pricing make it a promising contender in the low-cost airline market.
However, as with any new airline, there are areas for improvement, particularly in customer service responsiveness. As Breeze Airways continues to expand its routes and refine its operations, these kinks will likely be worked out. If you’re looking for an affordable, direct flight with a modern fleet and a friendly crew, Breeze Airways might be the perfect choice for your next trip.
